Protecting Your Data

Privacy Policy

At Hazid, we take your privacy seriously. This privacy policy explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

Introduction

Hazid Technologies Limited is committed to ensuring the privacy and security of your personal data.

This Privacy Policy explains what personal data are processed about you, why we are processing your personal data and for which purposes, how long we hold your personal data for, how to access and update your personal data, as well as the options you have regarding your personal data and where to go for further information.

In this Privacy Policy, when we refer to “personal data”, we mean information which could directly identify you (for example, your name) and information which could indirectly identify you, meaning that it could identify you when combined with other information which we hold about you (for example, your date of birth). If you are a sole trader or partnership it is likely that much of the data we hold about your business will be classified as personal data but if you are a limited company it is likely the only personal data we will hold is employees’ business contact details. “Process” or “processing” means just about any conceivable use of personal data, including recording, storing, viewing or disclosing personal data.

Hazid Technologies Limited (company number 3552453) is the data controller of your personal data (referred to in this Policy as “Hazid” or “we”).

If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Officer via email to dpo@hazid.com.

How We Collect Your Personal Data

We collect your personal data to give you the best possible experience as a user of our products and services. In general, we collect information from you when you interact with us to request a quote or demonstration, visit our website, make a purchase or contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, live chat, website, social media, SMS, post and in person.

We’ll collect the following information from you when you request a quote or demonstration:

Your name
Contact address
Email address
Telephone number
Meter readings
Any business specific job title

We will also obtain or request the following information if you contact us with an enquiry or complaint:

Any information that you disclose to us as part of your enquiry or complaint
Necessary information to resolve your complaint, which could include:
- Legal documentation
- Bank statements

If you visit our website www.hazid.com:

Your device and browser may disclose certain information (such as device type, operating system, browser type, IP address, MAC number, dates and times our website was accessed and other information) that may be Personal Data

How We Use Your Personal Data

We’ll use your personal data for the purposes outlined below:

To fulfil our contractual agreement to provide you with our products and services:

Where requested by you, to provide you with a quotation for any of our products and services.
To deliver our products and services to you according to our contractual agreement.
To manage the forecasting and calculation of manhour costs and validate invoices.
To collect customer payments and manage payment plans.
To contact you with important information about your account, including bills and statements.

To comply with our legal obligations, and for the establishment, exercise or defence of legal claims:

To meet our data protection obligations to verify your identity, before we provide you with information relating to your account.
To resolve any disputes relating to your services with us.
For the detection and prevention of crime, including any investigations into potential fraudulent activity.
To respond to requests for information from the police and government bodies, to support in criminal investigations.
To comply with legal and regulatory obligations including health and safety, trade control, anti-money laundering and/or bribery and corruption laws.
To defend against litigation or legal claims.

Where we have legitimate business interests:

To respond to customer enquiries and complaints.
To manage payment schedules, credit levels and debt collection.
To understand customer behaviour using modelling, analysis and profiling, so that we can provide you with products and services that are best suited to your requirements, including execution and analysis of market surveys.
Subject to your marketing preferences, to provide you with information about products and services that we think you’d benefit from, by post, telephone or by electronic means.

Where we have your consent:

To provide you with information about products and services that we think you’d benefit from in accordance with your marketing preferences.

Communication and Marketing

If you are an existing customer, subject to your marketing preferences, or where you have otherwise expressly consented, we’ll send you relevant information about products and services that we think you’d benefit from.

We’ll never sell your data to third parties for marketing purposes. However, subject to your marketing preferences, we may send you recommendations about third party products and services that could be of interest to you.

This information could be sent to you via telephone, email, SMS or post.

You can opt out or update your marketing preferences at any time by contacting us:

Telephone: 01159 224 115
Email: services@hazid.com
Post: Hazid Technologies Ltd., Bld. 2 12 High Pavement, Nottingham, NG1 1HN

Who We Share Your Data With

As well as set out elsewhere in this policy, we may disclose your information to the following parties, because we have a legitimate interest in doing so:

staff members and third party suppliers in order to facilitate the provision of goods or services to you;
our affiliated entities to support internal administration;
IT software providers that host our Website and store data on our behalf;
our professional advisers including consultants, legal advisors, bankers and insurers; and
HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances;
to third party organisations who provide us with information on an anonymised basis about customer demographics and expenditure; and
to third parties with whom we may in the future negotiate a sale, transfer or merger of our business.

We may also disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others.

We will not sell or distribute personal data to other organisations without your approval.

Transfer of Your Personal Data Across Countries

Where your personal data have been transferred to Hazid and/or to authorised third parties located outside of your country (including outside of the European Economic Area) we take organisational, contractual and legal measures to ensure that your personal data are exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented to safeguard your personal data. These measures include Binding Corporate Rules for transfers in the European Union, European Commission approved transfer mechanisms for transfers to third parties in countries which have not been deemed to provide an adequate level of data protection as well as any additional local legal requirements.

Security

Hazid have implemented appropriate technical and organisational measures to protect the confidentiality of the personal data that you entrust us with against unauthorised, accidental or unlawful access, loss, alteration and disclosure. We update and test our physical, logical and procedural security controls on an ongoing basis. These include limiting access to your personal data to those who need it and training our employees about the importance of maintaining the privacy and security of your personal data.

Interacting with Hazid through social media

If you choose to interact with us through social media on a Hazid administered social media page such as Facebook, Twitter or LinkedIn, your personal data (such as your name, your profile picture and the fact that you are interested in Hazid) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to us.

You can delete any information that you share on these sites at any time through your relevant social media platform’s account. We do not track your activity across the different social media sites that you use. Please contact us if you wish to make a request that you are unable to action yourself and which relates to a Hazid Social Media Page.

Additionally, and to the extent Hazid is jointly responsible with a social media platform of a Hazid Social Media Page, we will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Hazid Social Media Pages. For more information on how your personal data is processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.

How Long Do We Hold Your Personal Data

We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods includes:

To comply with the statutory retention periods for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC).
Where our retention periods are not governed by legislation, our retention policy is based on commercial justifications, which have been set in accordance with the principle of retaining personal data for no longer than is necessary for the purposes for which it is processed. These include:
- To comply with Licence Conditions.
- To enable us to provide you with our products and services.
- To allow us to resolve any disputes or complaints.
- For the detection and prevention of fraud.

Your Rights in Relation to Your Personal Data

The following section sets out your rights in relation to your personal data.

If you would like to exercise any of your data subject rights, please contact us by:

Telephone: 01159 224 115
Email: services@hazid.com
Post: Hazid Technologies Ltd., Bld. 2 12 High Pavement, Nottingham, NG1 1HN

We aim to keep our information as accurate as possible. You can request:

access to your personal data;
correction or deletion of the personal data (but only where it is no longer required for a legitimate business purpose);
that you no longer receive marketing communications;
that the processing of your personal data is restricted; and/or that you receive personal data that you have provided to Hazid in a structured, digital form to be transmitted to another party, if this is technically feasible.

Complaints

If you would like to make a complaint, please contact our Data Protection Officer:

Data Protection Officer Hazid Technologies, 35-37 St Mary’s Gate, Nottingham NG1 1PU, UK
Email: dpo@hazid.com

If you are unsatisfied with the handling of your personal data by Hazid Technologies Ltd., then you have the right to lodge a complaint to your local data protection authority The Information Commissioner’s Office (ICO) whose address is Wycliffe House, Water Ln, Wilmslow SK9 5AF, Great Britain

Changes to Privacy Policy

This Privacy Policy does not form part of any customer’s contract with us and we may amend it from time to time. Any changes we make to our Privacy Policy in the future will be posted on our website and, where appropriate, notified to you by email.

This Privacy Notice was last updated in November 2021.